GMR Hyderabad International Airport Ltd (GHIAL) has won the prestigious ‘Best Airport Staff in India & South Asia 2024’ award by Skytrax. The award was announced at a glittering ceremony held on 17th April at the Passenger Terminal EXPO 2024 in Frankfurt, Germany. Hyderabad Airport emerged as the number one airport among all participating airports in India and South Asia.
The award is based on the result of thorough audits and evaluations that analyze a wide range of factors. These include the combined Quality of Staff service (attitude, friendliness, efficiency) delivered across front-line positions at an airport. It includes all customer- facing staff working for customer help and information counters, immigration and security staff, shops, and food & beverage outlets.
Speaking about this achievement, Mr. Pradeep Panicker, CEO-GMR Hyderabad International Ltd said:
Hyderabad Airport continues to set new standards for customer service excellence and has become a pioneer in redefining the airport ecosystem by providing epic experiences. Through exceptional service, innovative technology, and a strong and valuable stakeholder engagement, Hyderabad Airport aims to create unforgettable moments for every passenger true to the airport’s promise – “EXPERIENCE EPIC EVERYDAY.”
Skytrax is a globally renowned air transport rating organization, having evaluated airports and airlines worldwide since 1989. It assigns star ratings from 1 to 5 stars based on diverse assessments that significantly impact the passenger experience. For airports, the assessment includes terminal amenities, cleanliness, staff service, and security procedures, while airlines undergo ratings based on cabin comfort, on-board services, entertainment, and more. Achieving higher star ratings indicates superior service quality and enhances the airport’s global reputation. Skytrax ratings provide travellers with valuable insights to make informed choices, fostering continuous improvement and innovation within the aviation industry.
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